ShipSmart operates with transparency and compliance. This policy consolidates practices required by RFB Normative Instruction No. 1,737/2017 (as amended) and industry best practices:

1. Document Retention
— Clients: keep operational documents (Article 70, Law No. 10,833/2003).
— ShipSmart: archives shipment documents for at least 6 years.

2. Customs Restrictions and Conditions
— Compliance with restrictions; correct use of declarations and regimes (RTS where applicable).
— No acceptance of prohibited/restricted goods; preventive checks.

3. Tracking System (Art. 4, IV)
— Online tracking accessible to shipper, consignee and Customs.
— Publicly available for at least 3 months after arrival/dispatch.
— Logs stored for at least 2 years for inspection.

4. Misuse Prevention
— Anti‑fraud controls; blocking and reporting suspicious shipments.

5. Identification of Persons
— Record of name, document type and number for handover/receipt.

6. Reporting to RFB
— Reporting facts that infringe customs/tax rules.

7. Access for RFB and SEFAZ
— Query access to computerized archives.

8. Clearance Finalization
— Update and close records within COANA deadlines.

9. Support, Ombudsman and Feedback
— help@siteshipsmart.nova.local | ouvidoria@siteshipsmart.nova.local | /avaliar-atendimento

10. Compliance Program
— Internal audits, error remediation, periodic training, annual review.

11. Retention Periods (Publicity)
— Tracking: public 3 months; Logs: 2 years; Documents: 6 years.

12. Shipment Integrity
— No violation of parcels released for delivery, except with authorization and presence of an RFB officer.

13. ICMS Agreements
— Compliance with applicable ICMS agreements.

14. Operational Confidentiality
— Confidentiality of operations and shipper/consignee data, subject to lawful orders.